Mobile Security

Meridian will never contact you through any solicitation and ask you for personal information such as account numbers, social security numbers or IDs and passwords. If you fall victim to such as scam, contact the Bank immediately at 866.327.9199 to minimize potential losses.

Here are 10 simple steps you can take to protect your personal information:

1. Always know where your phone or tablet is. It’s too easy for someone to get their hands on your account if you’re careless about where you leave your devices. Install an app that helps you locate your device if it’s misplaced or stolen.
2. Never store your login information on your phone or tablet. When prompted to remember the login for next time, resist the urge to say yes for convenience. Keeping your information out of your phone will help keep it safe.
3. Always keep tabs on your Bank account. Make sure you know where your money is going and when. By meticulously keeping track of your account and your daily spend, you’ll be able to spot mistakes as soon as they happen. Contact your Bank immediately if you detect any errors. Early intervention helps get the problem corrected quickly, without hassle, and can get the funds replaced more easily.
4. Verify transactions. Double-check your transaction before hitting “OK.” Make sure you’re depositing or transferring the correct amount. Banks report that problems are often due to incorrect transactions by the user.
5. Beware of fraudulent apps. There are and always will be scammers trying to separate you and your precious dollar. Be sure the app you’re downloading is from your Bank and not a third party developer.
6. Never use public Wi-Fi when conducting transactions. Using public Wi-Fi leaves your account information open to the public and vulnerable to would-be thieves. For further protection, always make sure your Wi-Fi is off when it’s not in use.
7. Don’t follow email links if you don’t know the sender. If a “Bank” sends you an email and asks you to follow the link, don’t (unless you know that it is personally sent to you from your institution). This is a good way to avoid being phished. Phishing is a way of obtaining access to your usernames, passwords, and miscellaneous account information by pretending to be a credible institution.
8. Download an anti-theft system that turns your phone into a “brick” if stolen. Every phone offers remote wipe capabilities. If your phone is ever stolen or lost, you can locate it by GPS, wipe the phone and SD card, and even forward all your calls. With an app like this you can feel safe that your information is less likely to be exploited if your phone or tablet is stolen. The Bank highly recommends you activate these programs as well as anti-virus software to secure your financial information.
9. Encrypt your SD card so it can only be read from your phone. With encryption, your phone is useless if the card is lost or stolen.
10. Always shut Bluetooth off when not in use. Keeping Bluetooth enabled means the files on your phone are always accessible to thieves. Turn it on when you need to transfer files, then shut it off when you are finished.

While using a wireless network can prove to be very a convenient mobile access to the internet, it is also very vulnerable to fraudsters’ hacking including interference, hijacking, eavesdropping, and other similar wireless attacks. Take extra precaution when using wireless networks especially outside of your home or office, although even these locations can still be penetrated by financially-motivated scammers. The Bank recommends that you not access Mobile Banking when using public Wi-Fi. 

We use computers for everything from work to games to social networking to online Banking and so much more. We share details about our lives, Bank accounts and credit/debit cards over the same channels that we play games and connect with old friend or make new ones. Our information (public and private) is traveling through cyberspace in amazing volumes. At Meridian Bank, we do everything within our power to secure your Meridian Mobile Banking. However, we can only do so much. It is a shared responsibility. Please help us insure that your Banking information is safe and secure in the cyber world. Meridian Mobile Banking is only as safe and secure as your phone is.

• Password protect your phone and keep your phone at its highest security level.
• Never leave your phone unattended.
• Log out of Meridian Mobile Banking properly by selecting the Log Out button.
• Never give your Meridian Mobile Banking ID or Passwords to anyone.
• Change your password regularly through NetTeller Options.
• Use only trusted Wi-Fi providers.
• Turn off Blue-Tooth when not in use.
• Only download apps from reputable providers.
• Install mobile tracking to locate the phone if lost or stolen.
• Turn on phone’s mobile wipe service in order to erase date if phone is lost or stolen.
• Install antivirus protection.
• Remember, your phone is a computer. If you have antivirus and other security programs on your home computer, you should also have these levels of protection on your phone.

In addition to supplying your NetTeller ID and Password, we use SSL 128bit Encryption as an additional layer of security. We require that you protect your login information and do not share it or make it accessible to others. Do not allow others to perform transactions for you or leave your mobile device accessible to others. We suggest you periodically change your password by logging into NetTeller and selecting the Options tab. For your protection, we highly recommend you password protect your mobile device. If at any time you feel your account may have been compromised please contact us immediately at 866.327.9199.

Account data and login credentials are not stored automatically on your mobile device. Therefore, anyone who has access to your phone cannot log into your accounts. Do not add your login credentials to the memo pad or voice record them on your mobile device as this information could then be obtained by others. Password protect your mobile device if possible.

If you lose your phone, immediately contact Meridian Bank Customer Service at 866.327.9199.

If you get a new phone and are using the same phone number and provider, no changes are needed.